Knowledge Workers

By: Dr Lynda Kelly, Category: Museullaneous, Date: 20 Sep 2009

Are knowledge workers a way to approach future organisational change?

I'm really interested in the knowledge society and what that means for museums and organisational change. I have been re-visiting my Peter Drucker texts and been re-inspired by that man's foresight and genius! Susan Groundwater-Smith also put me onto this useful piece of work by Gurteen (2006) who suggested the following attributes of a knowledge worker:

  • connect people with people
  • connect people with ideas
  • are good networkers
  • do not follow the rules
  • have strong communication skills
  • like people
  • feel good about themselves
  • motivate others
  • are catalysts
  • ask for help
  • demonstrate integrity
  • are self reliant
  • open to share
  • are not afraid
  • are goal oriented
  • are able to identify critical knowledge
  • add value to the organisation
  • have strong subject expertise in a specific area
  • network for results
  • trustworthy - can be trusted and trusts others
  • make decisions
  • are not insular
  • do not conform
  • push the boundaries
  • assume authority - ask for forgiveness, not permission
  • strong belief in the value of knowledge sharing
  • are informal active leaders
  • take a holistic view
  • are catalysts, facilitators and triggers
  • good listeners - they listen first
  • do not need praise
  • see the wider picture
  • work well with others
  • do not have a 'knowledge is power' attitude
  • walk the talk
  • prepared to experiment with technology
  • playful
  • take calculated risks

The Gurteen Knowledge Website is useful too.

What do you think - are these attributes of the 21st century worker??